Shipping Policy

Area  Delivery Time  Cost 
Non-Rural NZ 1 - 2 Working Days  $5.95   (Free for orders > $100)
Rural NZ 2 - 4 Working Days $5.95   (Free for orders > $100)
Australia 
2 - 3 Working Days  $14.95 (Free for orders > $150)
Australia Rural  2 - 4 Working Days  $14.95 (Free for orders > $150)
UK Delivery 3-4 Working Days $24.95 

Please get in touch if you would like to pay for additional 'signed delivery' services, all orders are tracked as standard. On international orders, delays out of our control may be experienced due to customs control. We cannot currently send any food items outside of New Zealand. 


Country not listed above and want to treat your dog? Get in touch, we'll see what we can do. 

Delivery Terms 

  • We aim to process your order within one working day, with the exception of weekends. Last pick up from our couriers on a Friday is around 11am. 
  • Once we have processed your order we’ll send you an order confirmation with a tracking number.
  • We are unable to change any delivery details once an order has been dispatched.
  • Property and risk in goods ordered by you from us will pass to you upon delivery of the goods to your specified delivery address for the relevant order.
  • We do not accept any liability for the unlikely event of any delays, you may also experience delays from customs/Covid-19 which is outside of our control.
  • We are unable to deliver to PO Boxes.
  • Please make sure that you provide accurate delivery address details (including business name if shipping to a work address) where someone will be present during business hours to sign for the receipt of your package if you opt for signed delivery.
  • Last orders for Saturday delivery must be placed by Friday 10am and Saturday delivery must be specified in notes, while we will pay for the additional cost to deliver on a Saturday we can't guarantee it will arrive on the Saturday especially if you have a rural address. 

    Any questions? Contact us and we'll be happy to help.